Know what is confirmed before money moves.

1. Product prices and charges

Website prices are shown in Kenyan shillings unless stated otherwise. Delivery, installation, special handling, custom work or other order-specific charges may be shown separately.

Sale prices and promotions apply only during their stated period or while applicable stock is available.

2. Accepted payment methods

Use only the payment methods and payment details displayed during checkout or formally confirmed by Livespace Furniture for the order. Available methods may vary by order value, customer type or sales channel.

Do not send payment to a number, account or link supplied by an unverified third party claiming to act for us.

3. Payment verification and order confirmation

Where payment must be verified before fulfilment, an order may remain pending until the transaction can be matched to the correct customer and amount. Keep the payment reference until the order is complete.

Submitting checkout does not override a stock or pricing issue that is identified before the order is accepted.

4. Deposits and staged payments

Custom, sourced, large or project orders may require a deposit or staged payment. The quotation or invoice should state the amount, due dates and any conditions linked to production, sourcing or delivery.

Deposits for special-order goods may become non-refundable once supplier, production or custom commitments have been made, subject to applicable law and the written order terms.

5. Receipts, quotations and invoices

Keep your order confirmation, quotation, invoice and payment record. Corporate customers should provide accurate billing details and purchase-order references before documents are finalised.

If a document contains an error, notify us promptly rather than editing or relying on an unofficial copy.

6. Payment safety

Check the business name, amount and payment destination before authorising funds. Livespace Furniture will not ask you to disclose online-banking passwords, card PINs or one-time security codes through a contact form or ordinary message.

7. Obvious pricing or payment errors

If a website listing contains an obvious price error or a payment is made for an amount that does not match the agreed order, we may pause fulfilment and contact you to correct the transaction.

We will not deliberately substitute a materially different product or charge a different product price without informing you.

8. Refunds

Approved refunds follow the Returns & Refunds Policy or the specific order agreement. Processing time can depend on the payment method and banking provider after the refund is initiated.

9. Corporate and credit terms

Any credit period, deposit arrangement, retention, staged billing or other corporate payment term applies only when confirmed in writing. A purchase order by itself does not create credit terms unless Livespace Furniture has agreed to them.

10. Fraud and payment-risk checks

We may reasonably pause, decline or request additional verification for a transaction where payment information, order behaviour or collection instructions appear inconsistent or high risk. This is intended to protect customers and the business.