Quick answers for the questions that usually stop an order.

Not always. Website availability can change as stock is sold or allocated. Confirm urgent, colour-specific or quantity orders before payment.

Use the product page first. If a dimension is critical to your space, contact us before ordering so it can be checked.

Screens, lighting, photography and material batches can cause differences. Ask for confirmation where an exact finish matters.

Possibly. Send a photo, specification or reference through the quotation form so we can check availability.

Yes. Add the required products and quantities to a quotation request or upload your list/RFQ document.

Eligible products can be added to cart and checked out online. Larger, custom or multi-item requirements are better handled through a quotation.

After any required stock, price, payment and delivery checks have been completed. A submitted form does not override an identified stock or pricing issue.

Use only the method shown at checkout or formally confirmed for your order. If payment instructions look unusual, call us first.

Yes. Use Request a Quote for a written quotation. Order and payment documents can be issued for confirmed transactions.

Yes. Include the PO or reference in the quotation/order process. Credit terms apply only when separately agreed.

The client-supplied public information does not state one fixed delivery fee. Confirm the delivery charge for the actual order and destination before dispatch.

Delivery outside Nairobi can be arranged depending on the destination and order. Confirm the location before paying where a standard checkout fee may not apply.

Only where the product or order says so. Some furniture is delivered assembled, some flat-packed, and some requires a separate installation arrangement.

Tell us before dispatch. Stairs, lift size, loading access and building restrictions can affect delivery planning and cost.

A preferred time can be requested, but only a specifically confirmed appointment should be treated as fixed.

No fixed return window was supplied in the client’s public business details. Contact us promptly after delivery so the request can be assessed against the Returns & Refunds Policy and applicable rights.

Custom, made-to-order or specially sourced items are normally excluded from change-of-mind returns, but faults or supply errors are assessed separately.

Report it promptly with the order reference and clear photographs. Do not modify or repair the item while it is being assessed.

Send the product details and a photo of what was received. We will assess whether a missing part, replacement component or other remedy is appropriate.

Potentially, depending on return eligibility, product condition, stock and any price difference.

Use Request a Quote. You can select catalogue products, add quantities, enter delivery details and attach a document or image.

Yes. Supported files can be attached to the quotation request. Do not upload passwords or unnecessary highly sensitive information.

Yes. Include quantities, destination, required date and any reference number so the quote can be prepared around the actual requirement.

Use the validity shown on the quotation. Stock and supplier pricing can change after the stated period.

Where available, request it through the quotation workflow and describe the space or project requirement.